Welcome to Luvexary. The terms "we," "us," and "our" refer to Luvexary.
Luvexary operates this store and website, including all related information, content, features, tools, products, and services (the "Services"), in order to provide our customers with a curated shopping experience focused on premium pet wellness products.
We use Shopify technology to operate the Services.
These Terms of Service, together with the policies referenced herein, describe your rights and responsibilities when using the Services. Please read carefully, as they include important information about your legal rights, disclaimers, and limitations of liability.
By accessing, browsing, or using the Services, you agree to be bound by these Terms of Service and our Privacy Policy. If you do not agree, do not use the Services.
SECTION 1 — ELIGIBILITY AND ACCOUNT
You represent that you are at least 18 years old or the age of majority in your place of residence. To use the Services, we may collect information such as your email address, billing address, shipping address, and payment method. You agree to provide accurate, complete, and current information.
You are responsible for maintaining the confidentiality of your account credentials and for all activity under your account. You may not transfer or assign your account.
We make reasonable efforts to display our products accurately. However, colors, dimensions, or appearance may vary depending on your device, screen settings, or lighting conditions.
Product descriptions, availability, and prices are subject to change without notice. We reserve the right to limit or discontinue any product at any time.
Our products are designed for pet grooming use and are not substitutes for veterinary care. Always consult your veterinarian regarding your pet's specific health needs.
When you place an order, you make an offer to purchase. We reserve the right to accept or reject any order at our sole discretion. An order is accepted only once payment has been successfully processed and confirmed.
Please review your order carefully before completing your purchase. Cancellations or modifications may not be possible once an order is confirmed and processing has begun.
All purchases are subject to our Refund and Return Policy. Products are sold for personal or household use only and not for resale.
SECTION 4 — PRICING AND BILLING
All prices are listed in US Dollars (USD) and are subject to change without notice. The price charged will be the price in effect at the time your order is placed.
Prices do not include applicable taxes, shipping fees, or customs duties unless explicitly stated. You agree to provide accurate payment information and to update it promptly when changes occur.
SECTION 5 — SHIPPING AND DELIVERY
Delivery times are estimates only and are not guaranteed. We are not responsible for delays caused by carriers, customs processing, weather, holidays, or other events beyond our reasonable control.
Risk of loss and title for products pass to you upon delivery to the carrier.
For full shipping details, please refer to our Shipping Policy.
SECTION 6 — INTELLECTUAL PROPERTY
All content included in the Services — including text, images, designs, trademarks, logos, graphics, brand names, and other materials — is the property of Luvexary or its licensors and is protected by intellectual property laws.
You may use the Services solely for personal, non-commercial purposes. Unauthorized reproduction, modification, distribution, or commercial exploitation of our content is strictly prohibited.
SECTION 7 — THIRD-PARTY TOOLS AND LINKS
We may provide access to third-party tools or link to third-party websites. We do not monitor or control these and provide them "as is" and "as available," without warranties of any kind. We are not responsible for the content, accuracy, or practices of third-party services.
SECTION 8 — RELATIONSHIP WITH SHOPIFY
Luvexary uses the Shopify platform to operate this online store. All sales and transactions are between you and Luvexary directly. Shopify is not a party to these transactions and is not responsible for any products, services, claims, or damages arising from your purchase.
SECTION 9 — PERSONAL INFORMATION
Your submission of personal information is governed by our Privacy Policy. By using the Services, you consent to the collection and use of your information as described in that policy.
SECTION 10 — REVIEWS, COMMENTS, AND USER CONTENT
If you submit reviews, photos, comments, feedback, or suggestions, you grant Luvexary a non-exclusive, royalty-free, perpetual, worldwide license to use, reproduce, modify, publish, display, and distribute such content for marketing, promotional, or other lawful purposes without restriction or compensation.
You represent that any content you submit is your own, accurate, and does not violate the rights of any third party.
SECTION 11 — ERRORS AND INACCURACIES
Occasionally there may be information on the Services with typographical errors, inaccuracies, or omissions related to product descriptions, pricing, promotions, or availability. We reserve the right to correct any errors and to change or update information or cancel orders at any time without prior notice.
SECTION 12 — PROHIBITED USES
You may not use the Services to:
Violate any laws or regulations.
Infringe on intellectual property rights.
Submit false, misleading, or fraudulent information.
Engage in abusive, harassing, discriminatory, or threatening conduct.
Attempt to interfere with the operation or security of the Services.
Resell, redistribute, or commercially exploit our products without authorization.
We reserve the right to suspend or terminate your access to the Services if you violate these Terms.
We may terminate or suspend your access to the Services at any time, without notice, for conduct that we believe violates these Terms or is harmful to our business or other customers.
All obligations and liabilities incurred prior to termination shall survive.
SECTION 14 — DISCLAIMER OF WARRANTIES
The Services and all products are provided "as is" and "as available," without warranties of any kind, express or implied, including implied warranties of merchantability, fitness for a particular purpose, and non-infringement, to the fullest extent permitted by law.
Our products are designed to support pet wellness but are not medical devices. Statements about pet grooming benefits are based on general industry knowledge and customer experiences, not clinical guarantees. Always consult your veterinarian.
SECTION 15 — LIMITATION OF LIABILITY
To the fullest extent permitted by law, Luvexary shall not be liable for any direct, indirect, incidental, special, consequential, or punitive damages arising from your use of the Services or our products.
Nothing in these Terms shall affect any statutory rights consumers may have under applicable law that cannot be excluded or limited.
SECTION 16 — INDEMNIFICATION
You agree to indemnify, defend, and hold harmless Luvexary, its affiliates, and Shopify from any claim or demand arising out of your breach of these Terms or your misuse of the Services.
SECTION 17 — SEVERABILITY
If any provision of these Terms is determined to be unlawful, void, or unenforceable, the unenforceable portion shall be deemed severed without affecting the validity of the remaining provisions.
SECTION 18 — GOVERNING LAW
These Terms shall be governed by and construed in accordance with the laws of the United States and, where applicable, the laws of Mexico, without regard to conflict of law principles.
SECTION 19 — CHANGES TO THE TERMS
We reserve the right to update or replace any part of these Terms at any time. Your continued use of the Services following the posting of changes constitutes acceptance of those changes.
For questions about these Terms of Service, please contact:
Address: Calle Efraín López Sánchez 1400, Torreón, COAH, 27023, Mexico
