Luvexary ("we," "us," "our") operates this store and website, including all related data, content, features, tools, products, and services (the "Services"). We use Shopify technology to operate the Services.
This Privacy Policy explains how we collect, use, disclose, and protect your personal information when you visit, purchase from, or otherwise interact with our Services. By using the Services, you acknowledge that you have read and understood this Policy.
If there is a conflict between our Terms of Service and this Privacy Policy, this Privacy Policy will govern with respect to personal information.
When we refer to "personal information," we mean information that identifies, relates to, or can reasonably be linked to you. We may collect the following:
Contact information: name, billing address, shipping address, phone number, and email address.
Financial information: payment method and transaction details. Full payment card details are processed securely by third-party payment providers and are not stored by us.
Account information: username, password, preferences, and account settings.
Transaction information: products viewed, added to cart, purchased, returned, or canceled.
Customer service communications: information you provide when contacting us.
Device and usage information: IP address, browser type, device identifiers, operating system, and how you interact with the Services.
We collect personal information:
Directly from you when you create an account, place an order, subscribe to our newsletter, or contact us.
Automatically through cookies, pixels, and similar tracking technologies, including the Meta Pixel and Google Analytics.
From service providers acting on our behalf, such as payment processors, shipping carriers, and analytics tools.
From business partners or third parties when permitted by law.
HOW WE USE YOUR INFORMATION
We use your personal information to:
Provide, operate, and improve the Services.
Process payments, fulfill orders, ship products, and manage returns.
Communicate with you regarding orders, support requests, and service updates.
Send marketing communications about products, promotions, and pet wellness content. You can opt out at any time.
Detect, prevent, and investigate fraud, abuse, or security issues.
Comply with legal obligations and enforce our policies.
HOW WE SHARE YOUR INFORMATION
We may share your personal information with:
Shopify, our e-commerce platform provider.
Payment processors such as Shopify Payments, PayPal, and others.
Shipping carriers and fulfillment partners required to deliver your order.
Marketing and analytics partners, including Meta and Google, to measure ad performance and improve our Services.
Customer support providers acting on our behalf.
Legal or regulatory authorities when required by law.
Other parties with your explicit consent.
We do not sell your personal information.
We use cookies and similar technologies to operate the Services, analyze performance, personalize content, and support marketing activities, including advertising on Meta and Google platforms. You can manage cookie preferences through your browser settings.
Depending on your location, you may have the right to:
Access the personal information we hold about you.
Request correction or deletion of your personal information.
Request data portability.
Opt out of targeted advertising or marketing communications.
Withdraw consent where applicable.
US residents have rights under applicable state privacy laws, including CCPA for California residents. Canadian residents have rights under PIPEDA. Mexican residents have rights under the Federal Law on Protection of Personal Data Held by Private Parties (Ley Federal de Protección de Datos Personales en Posesión de los Particulares).
To exercise any of these rights, contact us at info@luvexary.com. We may need to verify your identity before responding.
We will not discriminate against you for exercising your privacy rights.
The Services are not intended for individuals under 18. We do not knowingly collect personal information from children. If we learn that we have collected such information, we will delete it promptly.
DATA SECURITY AND RETENTION
We implement reasonable administrative, technical, and physical measures to protect your personal information. However, no method of transmission or storage is 100% secure.
We retain personal information only as long as necessary to fulfill the purposes outlined in this Policy or to comply with legal requirements.
INTERNATIONAL DATA TRANSFERS
Your personal information may be transferred to and processed in countries other than your country of residence, including the United States, Canada, and Mexico. We use appropriate safeguards where required by applicable law.
We may update this Privacy Policy from time to time. Updates will be posted on this page with a revised "Last updated" date. Continued use of the Services after changes are posted constitutes acceptance of the revised Policy.
For questions about this Privacy Policy or to exercise your privacy rights, contact us at:
Address: Calle Efraín López Sánchez 1400, Torreón, COAH, 27023, Mexico
